Please send us an email with your name, surname, ID number, and policy number along with the details that need to be changed to admin@legalhero.co.za or fill in the form on our update your details page.

We are sorry to hear that you don’t feel shielded on the battle field against life’s legal villains and we would like to make it right.

 Should you feel dissatisfied with any aspect of your dealings with Legal Hero you can lodge a complaint using the steps below:

1. Preferably submit your complaint and ID/policy number in writing, including as much information of your dissatisfaction as possible. This includes the staff member/s involved, your case or product details, any supporting documents and the relevant dates/ times relevant to your dissatisfaction. The reason for your dissatisfaction must be clear in order for Legal Hero to investigate diligently;
2. You may send your complaint to ,fax 0865512705 or post to Legal Hero, P.O. BOX 5554, Tygervalley, 7536. Should you be unable to submit in writing, a telephone voice recording of your complaint will be reduced to writing by the officer assigned to attend to your complaint;
3. You will receive an SMS confirming that your complaint has been received, the name of the person dealing with your complaint and confirmation that the relevant assigned staff member will contact you telephonically within 2 working days;
4. You may escalate the matter internally and change the person dealing with your complaint where he/she did not attend to your complaint as per the 3/7/14 day diary period (to receive feedback/ assistance) as mentioned above. Simply follow the same steps as per point 2 and advise that you wish to escalate the matter.

You may direct your complaint to Guardrisk, Legal Hero’s underwriter, to escalate the matter. 

Contact details of Guardrisk, the underwriter of Legal Hero:

1. Legal services: ombudsman@guardrisk.co.za;
2. Marketer/ sales person/ policy complaints: compliance@guardrisk.co.za;
3. Claims repudiation: claimsrejection@guardrisk.co.za.

Should your complaint remain unresolved to your satisfaction, you may lodge your complaint with the National Financial Ombudsman Scheme.

The procedure for lodging a complaint may be found on the or you may obtain it directly using the following contact details:

Tel: 0860 800 900
E-mail address: info@nfosa.co.zaPhysical Address Johannesburg: 110 Oxford Road, Houghton Estate, Illovo, 2198

Physical Address Cape Town: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708

Should you have a complaint against the intermediary (e.g. a broker/ sales person selling you the product) the complaint may be lodged with FSCA (Financial Sector Conduct Authority) .

Alternatively, a complaint may logged with the FAIS Ombud. A complaint form needs
to be completed, which can be downloaded from the .

You can also get in touch with the FAIS Ombud directly using the following details:

Telephone: (012) 762 5000 / (012) 470 9080
E-mail address: 
Physical Address: Sussex Office Park; Ground Floor, Block B; 473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave, Lynnwood, 0081
Postal address: PO Box 74571, Lynnwood Ridge, 0040

You may cancel within 30 days after joining and receive a full premium refund should you be unsatisfied with the contents of this document. Visit our Downloads page to view your policy wording. 

If you are beyond your first 30 days of joining and wish to cancel your policy, please inform us in writing by sending an email to admin@legalhero.co.za

Important to take note of:

If the e-mail address you use to request the cancellation is the same as the e-mail address registered on our system, it qualifies as a valid written cancellation. If the mail is sent from a different e-mail address, one would need a signature of the principal policyholder. Spouses are prohibited to cancel the policy on behalf of the principal policyholder (their spouse) without the authorisation to do so. For example, you also cannot send an email requesting to cancel your policy from a general internet café mailbox. In such cases we would request the following document to printed out and signed: Additional information as contained in the cancellation form that one can print out, fill in and sign must be done in writing.

The policyholder understands that, in terms of the Legal Hero policy wording, the policyholder may cancel the policy in writing by way of 30 (Thirty) days written notice. If the policyholder’s next premium deduction date is less than 30 (Thirty) days away, there will be one further and final premium deduction. The policyholder understands that they can cancel the authorisation at their HR/Finance Department directly.

I furthermore understand that, by cancelling this policy, I lose the following benefits:

• 24/7 access to an emergency arrest line should I be arrested
• Potential cashback
• Tailormade contracts, waiting periods, etc.

I understand that I will not be considered for cover and possibly pay thousands of rands for legal fees regarding Labour Law matters (CCMA/Labour Court if dismissed, etc.), Family Law matters (maintenance inquiries/divorce, etc.), Civil Law matters (motor vehicle accidents/creditors take action, etc.) and/or Criminal Law matters.

Visit our Downloads page  to access all our policy wording documentation.